Terms & Conditions

1. Subscription Model, Fees, and System Access Control

• Prepaid Billing Framework: The Service operates strictly on a prepaid, manual subscription basis. Subscriptions are made available across tiers structured around operational capacity limits (such as the Starter Tier at ₱349/month or the Pro Tier at ₱899/month, or their respective annual equivalents).
• The Expiry Clock: Your continuous access to cloud features, team collaboration tools, and synchronized metrics is tied directly to our central system's digital expiry clock. It is your sole responsibility to execute your renewal payment before your active billing cycle concludes.
• Delinquency and The 3-Day Grace Period: If your subscription is not renewed by the exact hour of expiration, your account access will immediately enter a restricted phase. The system provides an automated 3-day grace period during which local logging may function, but cloud sync and multi-user configurations will freeze. Upon the conclusion of the 3-day grace period, the application will automatically block access to the user interface until a valid renewal invoice is settled.
• Current Payment Method — Manual Transfer: At this time, all subscription payments are made via manual bank or e-wallet transfer to LayerFlow's officially designated receiving account, as displayed within the app's checkout screen at the time of payment. You must submit your payment reference number and a legible proof of payment (receipt/screenshot) for review. Your plan is not activated automatically — a LayerFlow administrator manually verifies each submission before your subscription is updated. Review is typically completed within one (1) business day, though this is an estimate, not a guaranteed turnaround, and may take longer during periods of high volume, holidays, or when a submission requires further verification.
• Pay Online (Coming Soon): An automated online checkout via our payment processor PayMongo (supporting credit/debit cards, GCash, Maya, and QR Ph) is planned for a future release and is not currently available. When enabled, this section will be updated per Section 5 (Amendments), and PayMongo's own terms of service will additionally govern transactions made through that channel.
• Manual Payment Verification and Account Accuracy: You are solely responsible for sending payment to the exact account name and number displayed in the app at the time of your transaction. LayerFlow is not responsible for, and will not credit, funds sent to any other account, including a previously displayed account that has since changed. Submitting a payment reference number or proof of payment that is falsified, edited, reused from a prior transaction, or does not belong to you is a material breach of these Terms and will be treated with the same severity as the time-tampering violations described in Section 4 — immediate termination, forfeiture of any pending balance, and no eligibility for a refund.

2. Intellectual Property Rights and Data Ownership

• Proprietary Software Rights: We retain absolute and exclusive ownership over all rights, titles, and interests in and to the software platform, including its source code, compilation mechanics, user interface designs, logo assets, feature workflows, mathematical calculation algorithms, and all server-side configurations associated with our Cloudflare and Supabase backends. You are granted a limited, revocable, non-exclusive, non-transferable license to access the app solely for your internal agricultural business operations.
• Absolute Farm Data Ownership: You retain complete and uncompromised legal ownership over all raw agricultural metrics, livestock logs, mortality counts, feed inventory formulas, and financial transaction records that you or your designated staff input into the system.
• Limited Data Hosting License: To ensure the app can function, you hereby grant us a worldwide, royalty-free, limited license to securely host, store, replicate, transmit, and backup your farm data through our cloud infrastructure. This license is granted solely for the functional purpose of providing the service, rendering statistical graphs, and facilitating database syncs to your authorized devices.

3. Exhaustive Limitation of Liability (Critical Risk Clause)

Poultry farming and egg production are high-risk business operations subject to unpredictable biological, environmental, and financial market factors. By using this software, you explicitly accept the following liability limits:

• "As-Is" and "As-Available" Software Baseline: The Service is provided to you on an "AS IS" and "AS AVAILABLE" basis. We do not warrant, guarantee, or represent that the software platform will be 100% uninterrupted, completely error-free, or that database synchronization will occur instantaneously under poor, unstable, or non-existent cellular networks in rural areas.
• Absolute Exclusion of Agricultural, Biological, and Financial Liability: Under no circumstances shall we, our developers, founders, or affiliates, be held legally liable to you or any third party for any direct, indirect, accidental, special, punitive, or consequential financial damages resulting from your use or inability to use the software. This exclusion explicitly covers, but is not limited to:
  • The death, illness, disease outbreak (such as Avian Influenza), or loss of livestock, birds, pullets, or layers on your property.
  • Financial discrepancies, missed margins, or revenue losses stemming from inaccuracies in Feed Conversion Ratio (FCR) calculations, egg-grading distribution projections, or profit/loss forecasting logs.
  • Operational disruptions caused by device-level anomalies, including local device time-tampering or offline multi-device synchronization data overwrites.
  • Complete or partial data loss resulting from un-synchronized local database corruption, physical mobile device damage, operating system crashes, or unbacked-up device changes.
• Definitive Financial Liability Cap: In any event where a competent court of law in the Philippines determines that we are liable for a verified system malfunction, our maximum, aggregate, and absolute financial liability to you for any and all claims shall never exceed the total dollar or Peso amount of subscription fees you actually paid to us during the three (3) months immediately preceding the specific event giving rise to liability.

4. User Responsibilities, Security, and Anti-Fraud Mandates

• Prohibition of Local Time-Tampering: Because this Service features deep offline functionality, account access relies on internal device timestamps. You explicitly agree not to manipulate, alter, roll back, or artificially advance your physical mobile device's system clock, calendar settings, or localized storage mechanisms to bypass or extend your subscription timeline. Our system features automated background security mechanisms that scan for temporal inconsistencies. Any detected time-tampering or unauthorized local database tampering will result in the immediate, automatic, and permanent termination of your account and cloud records without warning and without eligibility for a refund.
• Multi-User Account Management Security: If you are on the Pro Tier, you are permitted to provision up to ten (10) distinct user seats for your farmhands, managers, and clerks. Each account must be assigned to a unique physical individual. You are solely responsible for maintaining the confidentiality of all login credentials authenticated through Supabase. Any data deletion, modification, or error committed by your staff within your multi-user environment is your sole operational and financial responsibility.
• Lawful Farm Use: You agree to use the platform exclusively for lawful agricultural operations and will not utilize the data export or report features to generate fraudulent financial records or misleading compliance data.
• Payment Proof Integrity: You agree not to submit any falsified, altered, duplicated, or misattributed proof of payment or reference number. Submissions are cross-checked against prior records, and any detected irregularity will result in rejection of the payment and, for repeated or deliberate attempts, permanent account termination without refund.

5. Amendments and Service Changes

We reserve the right, at our sole discretion, to modify, update, or replace these Terms & Conditions, as well as alter subscription pricing configurations, at any time to reflect changing technical infrastructure, economic factors, or legal updates in the SaaS industry. When changes occur, we will post notice directly within the application dashboard or send an update to your registered email address at least thirty (30) days before the new provisions take effect. Continued use of the app after an amendment constitutes full acceptance of the updated Terms.

6. Refund Policy

• Strict No-Refund General Rule: Due to the digital nature of the Service and the immediate allocation of serverless compute resources (Cloudflare edge nodes and Supabase database storage partitions), all prepaid subscription fees are strictly non-refundable and non-creditable. If you stop using the Service before your current billing cycle ends, you will retain access until the end of that cycle, but no pro-rated refunds will be granted for unused calendar days. We likewise offer no refunds for subscription periods in which you entered incorrect data or experienced internal administrative farm errors.
• Limited Exceptions (Discretionary, Case-by-Case): Limited exceptions may be reviewed strictly at our sole discretion under the following circumstances:
  • Confirmed double-billing: If PayMongo triggers a technical duplicate charge for a single subscription renewal, we will reverse the duplicate transaction. The refund timeline depends entirely on PayMongo's settlement infrastructure and your e-wallet (GCash/Maya) or bank's clearing duration. For an approved manual payment later found to be erroneous or duplicated, LayerFlow will reverse it via the same manual channel (bank/e-wallet transfer back to you); this may take longer than a payment-processor-based reversal since no automated gateway is involved.
  • Extended server downtime: If our cloud infrastructure (Supabase/Cloudflare) suffers an uninterrupted total outage preventing data synchronization or platform access for more than seven (7) consecutive business days, affected active accounts may request a pro-rated extension of their service period.
  • Rejected manual payments: If your manually submitted payment is rejected, no subscription access was ever granted, so there is no platform fee to refund. If you believe your payment was incorrectly rejected, you may request a re-review within seven (7) days of the rejection notice by providing supporting evidence (e.g., your own transaction history from your bank or e-wallet provider). LayerFlow does not refund or credit funds sent to an incorrect or unofficial receiving account, as such funds are never received by LayerFlow.
• Forfeiture on Termination for Cause: If your account is permanently banned or suspended for a verified breach of these Terms — including, but not limited to, local clock-tampering, security circumvention, or malicious API exploitation — any remaining prepaid subscription balance is forfeited, and no refunds will be issued.
• Regulatory Rights: Nothing in this policy is intended to circumvent the consumer protection standards set by the Department of Trade and Industry (DTI) of the Philippines. We handle all valid, legally backed consumer claims fairly and professionally.

7. Governing Law and Exclusive Jurisdiction

These Terms, along with any operational disputes or claims arising out of their interpretation, shall be governed by, construed, and enforced exclusively in accordance with the laws of the Republic of the Philippines.

Any legal actions, arbitration proceedings, or court litigations arising from or directly connected to the use of this software platform shall be filed exclusively in the proper courts of Cebu City, Philippines, to the exclusion of all other alternative venues.